Terms and conditions & Legal information
www.pawostore.com (hereinafter the “Website”) is published by the company “Bolsos Mexicanos L&L”, whose siège social (registered office) is in Mexico City (06140) – Calle Juan de la Barrera 84A, Colonia Condesa, Delegacion Cuauhtemoc, Mexican VAT code no. BML160122TY3 (hereinafter “Bolsos Mexicanos L&L” or “the Company”).
The General Terms and Conditions of Sale detailed below apply to all orders placed with the Company for all items and services offered on the site www.pawostore.com. They can be accessed at all times on the Website.
The Company reserves the right to adapt or modify these General Terms and Conditions of Sale at any time, the version of the Terms and Conditions of Sale applicable to any transaction is that listed online on the Website www.pawostore.com at the time of the order. Consequently, the action of placing an order implies complete adherence, without reservation, to these terms and conditions.
I - Customer
At the time the customer registers their personal information, the customer must ensure the accuracy and completeness of the data they provide. If an error occurs in the wording of the recipient’s details, the Company cannot be held liable for any inability to deliver the product.
II - Information on the website and accessibility
www.pawostore.com is an e-commerce website owned and managed by the Company.
The Website is available 24h/24h, 7 days a week, to each and every Internet user, except in case of interruptions, planned or not by it providers, for maintenance purposes or in case of Force Majeure (as defined hereby). The Company will not be held liable in case of damages, whatever their nature, resulting from a Website unavailability.
The Company does not warrant that the Website will be exempt of anomalies, mistakes or bugs, or that the Website will be available without interruption. It can freely determine, at its sole discretion, any unavailability period of the Website and its contents. The Company will not be held responsible in case of data transmission, connection or network unavailability issues.
III - Products
Products sold are those described on the Website the day when the Customer visits the Website, within the limits of available inventory. Indications are updated automatically in real time. However, a mistake in the update, whatever its origin, will not be held against the Company.
The Company presents and describes its products with the greatest care to try to satisfy the Customer’s information. It is however possible that errors may appear on the Website, which the Customer acknowledges and accepts.
The Company does not guarantee the precision nor the security of the information transmitted or obtained via the Website.
PAWO products are handcrafted. Because to their uniqueness they may show minor defects due to their manufacturing process.
IV - Orders
Acceptance of an order placed on the Website is subject to compliance with the procedure put in place by the Company, expressed by a succession of different stages that the customers must follow in order to validate their order.
The Customer may select as many products as the Customer wishes that will be added to the basket (the “Basket”). The Basket summarizes the Products selected by the Customer and the related price and fees. The Customer can freely change the Basket before validating its order. By validating the order, the Customer expressly agrees to these Terms & Conditions, to the purchased products, their price and related fees.
An email confirmation summarizing the order (products, prices, product availability, quantity etc.) will be sent to the customer by the Company. For this purpose, the customer formally accepts the use of email for receiving confirmation of the contents of their order from the Company.
V - Prices and Terms of Payment
The prices of products are indicated in euros, for Europe, inclusive of all taxes and without shipping costs. The total order amount (all taxes and delivery costs included) is indicated in the final Basket. All prices are calculated inclusive of value added tax (“VAT”), which may be different depending on the country of billing. For sales outside the European Union, prices are understood to be DDP (Duty Delivered Paid), sent from Paris.
The Company reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in force at the time of placing the order, subject to availability.
The products are payable on the day of the order.
The purchases shall be settled either via PayPal, or via the secure platform provided by our partner, Shopify. The customer expressly acknowledges that disclosure of their bank card number to the Company gives the Company authorization to debit their account to the amount of the products ordered. A notification of cancellation of the order for payment default may be send to the Customer by the Company to the email address provided by the Customer.
The data recorded and kept by the Company constitutes proof of the order and all previous transactions. The data recorded by PayPal or Shopify constitutes proof of the financial transactions.
VI - Delivery
Deliveries will be made by MexPost, La Poste, DHL or Fedex from Monday to Friday (excluding Saturdays, Sundays and bank holidays in Mexico and in France), depending on the Customer’s choice when the order is validated.
Delivery (“Delivery”) is defined by the transfer to the Customer of the physical ownership of the Products.
The Delivery is done to the address indicated by the Customer, it being precised that this address must be the residence address of the Customer, or of a Customer-elected physical person or of a moral person (delivery in the Customer’s company). The Delivery cannot be done in hotels or to mailboxes.
In case of impossibility to execute the Delivery, the Company will make its best efforts to find a secured place to deposit the Product. If this is not possible, the Product will be returned to the premises of the Company.
The Company will also leave at the delivery address a note indicating where the product has been delivered and the next steps to proceed to a new Delivery. The Customer may contact the Company to set up the Delivery at a later date.
The Company is responsible for the transportation of the Product and for the risk of product’s lost.
The Company delivers the orders in a maximum of seven (7) business days for a Delivery in Mexico, fifteen (15) business days for a delivery in Metropolitan France and of thirty (30) business days for any other country. The number of days starts to count from the day following the validation of the order (it should be noted that the Company delivers products only in France, Spain, Italy, the United Kingdom, Belgium, Switzerland and Mexico).
In order for the delivery time to be met, the Customer must ensure to communicate exact and complete information with respect to the delivery address (e.g. the street number, the building number, the stairway number, the access codes, the name or number for the interphone, the zipcode, the country, etc.)
The Company will not be held liable in case of late Delivery outside of its own responsibility or in case of Force Majeure.
The Company only has a best-efforts obligation for all stages of access to the Website, from the processing of the order to shipment of the package or subsequent services. The Company cannot be held liable for any inconveniences or damages inherent to the use of the internet, including service breakdown, an external intrusion or the presence of computer viruses, or any event or occurrence qualified by force majeure in accordance with the law and jurisprudence. Upon the occurrence of an event of force majeure, the concerned party shall inform the other within a period of fifteen (15) days of the occurrence of this event, by registered letter with acknowledgement of receipt. Specifically considered as cases of force majeure or fortuitous event, in addition to those regularly cited by the jurisprudence of the French courts and tribunals, are total or partial strikes, lockouts, riots, boycotts or other actions of an industrial nature or commercial disputes, civil unrest, insurrection, war, bad weather, epidemics, blocking of the means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or statutory restrictions, legal or regulatory modifications of marketing changes, computer failure, blocking of telecommunications, including wired or wireless telecommunications networks, and any other instance independent of the will of the parties preventing the normal execution of the contractual relationship. All the obligations of the parties will be suspended for the duration of the event of force majeure, without compensation. If the event of force majeure continues for more than three (3) months, the contract may be terminated without compensation for one or other of the parties.
VII - Refunds, Returns & Guarantees
Below are the various possible cases:
The product delivered is different from the one that was ordered:
– If the Customer wishes an exchange, the Customer must inform the Company within three (3) days following the Delivery
– If the Company has been informed in within the abovementioned timeframe, the Company undertakes to replace the Product (with the limit of available inventory) within fourteen (14) days after reception of the returned product, or to issue a credit note
– The product shall be returned unworn, unwashed and in its original packaging
– Return related expenses and expenses related to the Delivery of the correct Product will be at the Company’s expense (wherever the Delivery). The Company may process by reimbursing expenses first paid by the Customers. Return expenses will be limited to the transportation of the Product
– In no event will the Company proceed to a reimbursement of the Product
The product delivered has a visible defect / manufacturing defect:
– If the Customer wishes an exchange, the Customer must inform the Company within three (3) days following the Delivery and must justify (picture) the visible defect and/or the manufacturing defect
– The Customer will then have two options:
– Request the Company to Deliver a similar Product (within the limit of available inventory) within fourteen (14) days or request the Company for a credit note of the value of the initial product ordered
– Obtain a credit note for a value depending on the visible defect and/or the manufacturing defect
– In no event will the Company proceed to a reimbursement of the Product
The product ordered is not delivered within the contractual timeframe:
– If the product is not delivered within a reasonable timeframe after the contractual timeframe, the Customer is entitled to cancel the order et obtain repayment, only if the delay is due to the Company
– The Company will not be responsible for a Delivery delay due to events outside of its control
The Product delivered does not meet the expectations of the Customer who wishes to return it (not in the case of visible or manufacturing defects)
– The Customer will have fourteen (14) days to inform the Company starting from the Delivery of the Product
– The Company will indicate to the Customer the return address and return related expenses will be at the Customer’s expense
– The Customer may request an exchange of the Product (within the limit of the available inventor) or a credit note of the value of the Product
– In no event will the Company proceed to an exchange or a reimbursement in case of normal obsolescence, abnormal use or incidental damages
Damaged delivery (open package, missing product or damaged product)
– The Customer undertakes to notify the transport company (i.e. not sign the Delivery receipt) and the Company within a three (3) day timeframe following the Delivery of the Product by all means
– In such case, return expenses will be at the Company’s expense
– The Company will exchange the product (within the limit of available inventory) or issue a credit note for the value of the initial Product
The Company is not responsible for the damages that may occur during the return of the Product. If the Product is returned in a bad state, the Company could have to send it back.
It is reminded that the Company’s Products are handcrafted. Because of the unique characteristics, they may have minor defects linked to their manufacturing process. The Company will not accept returns nor proceed to reimbursement in such cases.
In case the current Terms & Conditions are not respected by the Customer, the Company will not be in a position to reimburse the Products.
It should be noted that confidentiality of data exchanges is not guaranteed over the internet, and that every internet user is required to take all appropriate measures to protect their own data and/or software from contamination of any possible viruses circulating on the internet.
Bolsos Mexicanos L&L, Société Anonyme à Capital Variable
Calle Herschel 123, Colonia Anzures
Delegacion Miguel Hidalgo, 11590, CDMX, Mexico
registered with the RFC BML160122TY3
Editing director Ms Laure des Lyons in her capacity as President.
Contact : email@example.com
Conception et Artistic Direction : firstname.lastname@example.org
Our e-commerce platform is hosted by Shopify.
The brand names and logos shown on this site are registered trademarks. No licences or rights of use may be assigned to any one of aforesaid brand names or logos shown on the site, which shall therefore not be used without the prior written consent of the owner.
The reproduction of any documents published on the site is permitted only for informative and exclusively private purposes. All and any other use of such reproductions, particularly use for commercial purposes, is expressly forbidden, unless otherwise first agreed in writing by PAWOSTORE (“Bolsos Mexicanos L&L”).
PAWOSTORE (“Bolsos Mexicanos L&L”) reserves the right to prosecute all and any acts of piracy of its intellectual property rights, including criminal prosecution.
All information available via this site is provided as is, “Bolsos Mexicanos L&L” gives no explicit or implicit guarantee and accepts no liability that may result from accessing or using this site, including any damage to or viruses that may infect the computer equipment or any other property belonging to the user.
“Bolsos Mexicanos L&L” is not liable for the accuracy of, or errors or omissions in the content of this site. The photos of Bolsos Mexicanos’s products presented on this site are not contractually binding. No guarantee is given as to the exactness, accuracy or exhaustiveness of the information presented on the internet site. The user alone is responsible for the use of such information.
PAWOSTORE (“Bolsos Mexicanos L&L”) may not be held liable for any damage whatsoever, whether direct or indirect, regardless of the cause, origin, nature or consequences, resulting from anyone accessing the site or the impossibility to access it. Likewise use of the site and/or credence given to any information coming directly or indirectly therefrom.
The user undertakes not to relay any information on this site that may lead to civil or criminal liability, and therefore undertakes not to disclose information that is illegal, contrary to public order or defamatory via this site.
Sites external to “Bolsos Mexicanos L&L”. that provide a hypertext link to this site are beyond the control of PAWOSTORE (“Bolsos Mexicanos L&L”), which therefore declines any liability as to their content. Such links to other sites shall in no event constitute approval or a partnership between PAWOSTORE (“Bolsos Mexicanos L&L”) and such sites, the latter being subject to their own terms and conditions of use and policies on the protection of privacy. Furthermore, no physical or artificial person is permitted to implement a hypertext link to this site belonging to PAWOSTORE (“Bolsos Mexicanos L&L”) without the prior express authorisation of PAWOSTORE (“Bolsos Mexicanos L&L”).
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